Use of Website
We may modify the Terms from time to time at our sole discretion. Please read the Terms and check back often. If you do not agree to any change to the Terms then you must immediately stop using the Services.
Please note that these Terms do not affect your statutory rights as a Consumer. For more information about your rights contact the Australian Competition & Consumer Commission.
You agree that the information that you provide when you register is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately. We may also change registration requirements from time to time.
We may change, withdraw, or suspend access to the Services (in whole or in part and permanently or temporarily) with or without notice and with no liability to you.
The Services may include links to other websites or resources. We have no control over the content of these websites and are not liable in any way for their content.
Any material that you upload to the Website or which you send to us via any other medium (including all social media) will be considered non-confidential, non-proprietary and we will have the right to use, copy, distribute and disclose to third parties such material for any purpose. We also have the right to disclose your identity to any third party who claims that such material infringes their intellectual property rights or their right to privacy.
We will not be responsible or liable to you or any third party for the content or accuracy of any materials posted by you or any other user of the Services and you agree to be responsible to us for and indemnity us and keep us indemnified against all costs, damages, expenses, losses and liabilities incurred and/or suffered by us as a result of any claim in respect of your use of the Services.
We have the right to remove any material or posting you make on the Website or on our social media platforms at our sole discretion.
2. COLLECTION OF PERSONAL AND SENSITIVE INFORMATION
We collect personal and sensitive information when you:
Register for membership and/or log into our Website; interact with us through the phone, in person, via email or our Website and you provide us your details; purchase or subscribe to our products or services; subscribe to our mailing list; apply for positions at our Business or you are our contractor.
We collect personal and sensitive information to:
To verify your identity; improve our products and services; provide our product or service to you; communicate with you or market our product that you are interested in; keep a record of your order; keep our customer database; to investigate whether you are in breach of our terms and conditions;
We collect and hold following types of personal information:
Your contact details that may include your name, business name, billing address, postal address, email address, phone number, mobile number; optional personal information that you consent to provide, including your size and/or measurements
We will only collect your personal and sensitive information using fair and lawful means.
We do not store credit card details as we use payment gateways and/or third party processor.
If we receive unsolicited personal and sensitive information, we may destroy it or ensure that it is de-identified if it is lawful and reasonable to do so.
We may, from time to time, use ‘cookies’ which are small data file placed on your machine or device to store information.
Authentication cookies that monitor whether you are logged in or not; session cookies that allow you to remain logged in and keep track of your activities until the browser shuts down; persistent cookies that help us monitor our services by recording your browser activities and they do not expire upon browser shut down; and
flash cookies to personalise your experience.
Improve the performance by reporting any errors that occur; provide statistics about how the Website is used;
remember settings that you used on our Website; identify that you are logged into the Website; link to social networks like Facebook and Twitter.
All credit card transactions are implemented under industry standard encryption.
For credit card transactions we use a third party processor (e.g. PayPal) and/or payment gateway (e.g. PayWay) that we may change from time to time so that:
Payments are processed in real time; and we do not have access to your credit card numbers.
We use database management system to store most of the personal information and it contains security features, such as encryption, firewall and anti-virus, to ensure the protection and integrity of our data.
5. DISCLOSURE OF PERSONAL INFORMATION
We only disclose your personal and sensitive information for purposes that are reasonably related to our Business.
We will not disclose your personal and sensitive information to third parties for payment, profit or advantage.
We may disclose your personal and sensitive information to third parties, from time to time, to assist us in conducting our Business, including:
Technology service providers including internet service providers or cloud service providers; couriers such as Australia Post or DHL; data processors that analyse our website traffic or usage for us;
agents that perform functions on our behalf, such as mailouts, marketing or advertising; and to persons, entities or courts as required under the law.
We may disclose your personal and sensitive information to third parties:
To provide the service you wish to use; to improve our Business, services, products and Website; to customise and promote our services which may be of interest to you; to comply with or as permitted under the law; or
with your consent.
6. DIRECT MARKETING TO YOU
We will not send you unsolicited commercial electronic messages in contravention of the Spam Act 2003.
We may use the non-sensitive information you gave us for the purpose of promoting and marketing our Business to you if we:
Use the information that you reasonably expected us to use for promoting and marketing our Business to you and provide you a simple method to opt-out.
We will not contact you to promote or market our Business if you requested us not to.
CORRECTING YOUR INFORMATION
You may request to correct your personal information that we hold and we will update your personal and sensitive information so that it is up-to-date, accurate, complete, relevant and not misleading.
HOW TO CONTACT US
If you would like to access or correct your personal information, please contact us by:
phone: +61 (02) 9636 7484
2-4 Picrite Close
If you believe we breached the Australian Privacy Principles under the Privacy Act 1988 (Cth) or a registered Australian Privacy Principles Code, you may lodge a complaint as follows:
1. contact us in writing to the email or postal address above and include the following in your complaint:
a) your contact details;
b) section or provision of the Australian Privacy Principles or Code that you believe we breached; and
c) our practice or policy that you believe breaches the relevant Australian Privacy Principle or Code,
d) and you must allow us a reasonable time, about 30 days, to reply to your complaint; and
2. You may complain to the Office of the Australian Information Commissioner if:
a) you are not satisfied with our response; or
b) we do not respond to you within a reasonable time without sufficient explanation.