Ready-To-Wear Items

Subject to these stipulations, you have the option to return your KAREN GEE RTW garments, and in turn, receive a credit note valid for 1 year. It is imperative to note that refunds will only be considered if the goods are determined to be faulty.

To initiate a refund, kindly reach out to our concierge at or start return process using our RETURN PORTAL. Upon contact, we will furnish you with a complimentary postage label. Upon the successful receipt of your return, we will promptly initiate a credit note to your account.

For exchanges related to size adjustments or changes of preference, you may opt to return the item, facilitating a credit that empowers you to make a distinct purchase for your desired item.

All returns necessitate proof of purchase for validation.

To qualify for a return, the items must adhere to the following conditions:

  • They must maintain their original condition, inclusive of all tags, and should not have been worn, altered, or laundered.
  • Clothing items featuring a tag proclaiming "Once this tag is removed, this garment cannot be returned" are categorically non-returnable once the tag is detached.

Kindly ensure the return encompasses all packaging elements.

In the event that a garment is acquired using a credit note, Karen Gee RTW reserves the prerogative to decline the return of said garment.

Your adherence to these guidelines ensures a smooth and efficient returns process. Thank you for choosing KAREN GEE RTW.

Sale Items

All sales are final: During sales events, we adopt the policy that all sales are final.This means that once a purchase is made, it cannot be exchanged or refunded unless the item is defective or damaged upon receipt. We do not accept returns for change of mind or preference. We appreciate your understanding and cooperation in adhering to this policy.